CT Logics is a long-time customer and choose TriMech support services because the response time is faster and meets their needs.
At CT Logics Inc., an oilfield equipment manufacturer based in Edmonton, Alberta, a handful of engineers designs custom coiled tubing equipment for both land and offshore drilling applications. There’s nothing off the shelf at CTL – each project is designed to meet specific customer needs.
Downtime is detrimental to any operation, and that’s especially true when a small team is responsible for a big job.
“We need to do what we need to do quickly,” says David Crick, Lead Engineer for CTL. “The efficiency of the engineering team directly affects the business as a whole.”
It’s why they rely on SOLIDWORKS software and choose reseller TriMech for Canadian SOLIDWORKS Support. CTL’s engineers are heavy users of both SOLIDWORKS 3D CAD software and SOLIDWORKS Product Data Management (PDM). PDM helps them keep their design data under control and collaborate easily.
When it comes to supporting these products, David says they choose the SOLIDWORKS Subscription Service offered by TriMech Technologies, particularly because of TriMech’s unique expertise in PDM.
“Good support is really important to us when we get new releases of PDM,” he says. “We get help over the phone or give remote access to the tech people so they can take over our screen and walk us through the process. We want the latest and greatest here, and we need support so it all runs smoothly.”David also appreciates having TriMech representatives right in Edmonton. “They can come out and help us and they have information sessions we can attend in person.”
Faster response time
CT Logics is a long-time customer of TriMech but they have experienced tech support services elsewhere. Today they choose TriMech because TriMech’s response time is faster and meets their needs.
“We can’t get bogged down in questions about the software,” David says. “If we open a file, and all the bolts are missing, we have to find out why quickly. TriMech will help us find the right setting to change or help us locate a misplaced file. It would take too long to figure that out on our own.”
Being in the oil and gas sector in Alberta has presented obvious challenges for CT Logics and an essential shift into new product areas. David says SOLIDWORKS allows his team to switch from the usual projects to new product development.
“We’re transferring the skills we developed working in oil and gas over to working on wind power projects. SOLIDWORKS is general purpose software so there’s no need for us to learn something new.”
Visit CT Logics online at ctlogics.com.