Training Quality Guarantee
Javelin Technologies provides our customers with the highest quality of training. We back this statement with our complete Satisfaction Guarantee. From concept to delivery, the Javelin team offers you full service training at our site, your site, or a public venue nearby.
Complimentary Training Repeats
A complimentary repeat is offered for public training should you communicate issues during your attendance of the original course date. Immediate efforts will be made to rectify any situation to your satisfaction. Should we agree you need to repeat the training we welcome your attendance within 6 months of the original course attendance.
Customer Rescheduling and Failure to Attend
Javelin allows flexible cancellations and rescheduling without cost on or before 10 business days prior to the first day of the event. Requests to cancel or reschedule must be received in writing.
After 10 business days, an administrative fee of $500.00 per day applies for private on-site events; including group training, assessments, mentoring, and consulting.
Many of our public training courses are full, therefore, the following administrative fees will be applied to cancellations or rescheduling less than 10 business days before the start date:
- Up to or on 10 business days: No fee for rescheduling or cancellations.
- 9 to 3 business days: $250.00 fee per person, per public course applies.
- 2 to 0 business days: The course cost will be forfeited. There will be no refunds and no rescheduling.
- Non-arrival (no show): The course cost will be forfeited. There will be no refunds and no rescheduling.
Publicly scheduled courses are subject to change. Courses may be rescheduled due to low enrollment, classroom, equipment or trainer availability. Javelin will provide rescheduling notice at least 10 days prior to the course start date whenever possible and in such a situation you will be offered a 100% credit for transfer to another date. Javelin will not be liable for any costs incurred for travel, hotel, or any other consequential damages because of a course change.
Scheduling New Public Courses
Javelin can schedule a new public live online or in-class course anywhere in Canada. New courses are added to the public Training Schedule monthly, check often for additional courses. Newly scheduled courses are subject to the minimum attendance requirements, seen above.
Training Manuals and Exercises
You will receive a comprehensive course manual that is paired with exercises for each module. Exercises can be downloaded after training to continue your learning at this link. See page 3 of your manual for additional information.
Manuals are not for sale individually and are distributed for training course attendance only, as follows:
- Manuals for online courses: Training manuals are only provided upon course registration and will be shipped 10 days prior to course start date.
- Manuals for classroom courses: Training manuals are provided during the first day of class.
Dassault SolidWorks manuals can be registered at my.solidworks.com for a permanent electronic copy. See the inside cover of your manual for your unique serial number and QR code.
Each training course is paired with prerequisites that are listed in the course descriptions on the Javelin website. It is the student’s responsibility to meet the prerequisite requirements.
A telephone call with an instructor can be arranged to assess your level should you wish to waive the listed prerequisite, for example, SOLIDWORKS Essentials or SOLIDWORKS Simulation Linear Static.
If you do not waive or meet prerequisites, instructors will make every effort to support your learning experience but cannot change the focus of the course content to the detriment of other students.
Training Evaluations and Certificates of Completion
Upon full attendance of the course, with participation to the satisfaction of the instructor, you will be emailed your training feedback evaluation at 5:00pm eastern time on the last day of the course.
Upon completion of the training feedback evaluation, you will then be emailed a copy of your training certificate of completion.
Training Payment Terms
Javelin’s standard training terms are Due in Advance of training delivery. Special arrangements for terms can be made on an individual basis before making a purchase. Training not paid in advance is subject to cancellation by Javelin. Applicable taxes apply.
Training Scheduling Expiration
Customers have 12 months from purchase date to schedule training and avoid expiration of their purchase.
Javelin makes every effort to accommodate your scheduling needs. Should we not come to an arrangement on scheduling, we will review your request to reimburse on an individual basis.
Copyright and Intellectual Property
All copyrights, patents, designs and other intellectual property rights in or relating to any course materials provided or made available in connection with our courses remain the sole property of Javelin Technologies or Dassault SolidWorks. No part of any course materials may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, or translated into any language without the prior written permission of Javelin Technologies Inc. or Dassault SolidWorks.