TriMech Support Team


Your Engineering Support Resource

Our dedicated team is ready to assist you right away. We pride ourselves on solving your engineering challenge quickly and accurately.

Got a problem? Our team of expert engineers is ready to help.

Give Us A Call

With a 94% live answer rate, our dedicated support team is available from 7 AM – 8:30 PM ET to help you solve your problem and get back to work quickly.

Call Support

Send Us An Email

Need support outside of normal business hours? Send us an e-mail and we will respond as soon as possible. With an average 2 Day Close Rate of 92%, you can feel confident that your problem will get resolved quickly.

Contact Us

Start A Live Session*

A member of our support team can view your desktop and share control of your mouse and keyboard to help you find a solution. (NOTE: Clients must first call in to Support and provide the unique 9-digit session code.) * Click here to check the Firewall Exceptions and IP Addresses.

Start Live Session With Support


The TriMech Difference

When there’s a deadline looming, we know how frustrating it can be when your software crashes or your 3D printer malfunctions. At TriMech, we have dedicated support system to get you back on track quickly.

TriMech support subscription services


Get the Most Out of Your SOLIDWORKS Software

  • New Software Updates
  • Expert Technical Support
  • Free CSWA/CSWP Certification Exams
  • SOLIDWORKS Customer Portal
  • MySolidWorks


Personalized Support From Our Expert Engineers

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“As is always the case, the TriMech Support Representative was knowledgeable, professional and most important able to answer my questions. A big pat on the back to all the TriMech Support people.”

“I feel so safe working with the TriMech Support Team. I know that they will always be able to save me if I screw up.”