When there’s a deadline looming, we know how frustrating it can be when your software crashes or your 3D printer malfunctions. Don’t worry about calling one of our offices. Call the Tech Support Hotline at 1.888.874.6324 or email us at firstname.lastname@example.org.
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Our dedicated team is ready to assist you right away by phone, email or via live remote assistance. We pride ourselves on solving your engineering challenge quickly and accurately. All incoming SOLIDWORKS Support calls are answered immediately. If an engineer is unavailable, your call will be logged and answered as quickly as possible on a first-come, first-serve basis. Subscription clients have full access to our Technical Support team from 7:30am – 5:30pm EST.
*** Clients must first call in to Support before attempting to connect with a Tech Support Agent online.
"As is always the case the TriMech Support Representative was knowledgeable, professional, and most important able to answer my questions, A big Pat on the back to all the TriMech Support people."
We Set High Goals For Ourselves. We strive to ensure that:
- 85% of our calls will be answered live the first time
- 85% of our cases will be resolved to our client’s satisfaction within one day
- 95% of our cases will be resolved to our client’s satisfaction within five business days
… which our team usually EXCEEDS!
"I feel so safe working with the Trimech Support Team. I know that they will always be able to save me if I screw up."
By Phone: This is the fastest way to receive help from our engineers. It also allows us to develop deeper professional relationships with our clients.
Email: Your issues will be handled as they arrive by our support staff. If you have questions pertaining to a particular file, please include it along with all referenced files when sending your email.
Live Remote Assistance: With our live-remote assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to help you find a solution quickly.
"Sometimes I think she knows EVERYTHING."
When contacting TriMech Technical Support, please provide your name and company. From that information, we will verify support eligibility and begin to resolve your issue for most cases, eliminating redundant verification steps and expediting case turnaround.
Additional Technical Resources
SOLIDWORKS Software Updates: https://www.solidworks.com/sw/support/downloads.htm
SOLIDWORKS Forums: https://forum.solidworks.com
SOLIDWORKS Customer Portal: https://customerportal.solidworks.com
SOLIDWORKS Resource Center: https://www.solidworks.com/sw/resources.htm
Video Card Testing: https://www.solidworks.com/sw/support/videocardtesting.html