A SOLIDWORKS crash, hang, instability, or graphics issue can occur for many reasons. When a machine is experiencing one of these symptoms, the best place to begin troubleshooting SOLIDWORKS is by looking at the graphics card and driver.
Fortunately, SOLIDWORKS makes it easy to check if any issues may be related to the graphics card or driver using Software OpenGL mode. As long as the issue is reproducible, any user should be able to utilize Software OpenGL mode to test whether the graphics card or driver is the culprit of a crash, hang, instability, or graphics issue. Software OpenGL mode bypasses the high-performance graphics card, so a slight delay in performance may be expected while operating in Software OpenGL mode
The steps below outline how to open SOLIDWORKS in Software OpenGL mode using the Rx tool. When launching Software OpenGL mode using the Rx tool, OpenGL stays active for the entire SOLIDWORKS session. To exit OpenGL mode simply close out of SOLIDWORKS. The next time you start SOLIDWORKS the way you normally would, OpenGL will no longer be active.
If you find the problem to be resolved in Software OpenGL mode, please check the SOLIDWORKS hardware certification page to confirm you have a supported graphics card and that your driver is recommended for your setup. If the problem continues, this indicates the issue is likely not coming from your graphics card or driver. For further troubleshooting, feel free to reach out to our support team, provided that your SOLIDWORKS license is on active subscription with TriMech.
- Close any active session of SOLIDWORKS.
- Search your start menu for ‘SOLIDWORKS Rx’.
SOLIDWORKS Rx also found in:
C:\Program Files\Common Files\SOLIDWORKS Shared\20xx\sldrx\sldrx.exe
- In the SOLIDWORKS Rx window towards the bottom you will see SOLIDWORKS Safe Modes, click on the link to open SOLIDWORKS in OpenGL mode.
- Check to see if you can reproduce the issue with OpenGL activated.