Technical Support (PDM/SOLIDWORKS) Engineer- Richmond, VA

Richmond, VA

Job Overview

TriMech is a leading provider of engineering software & hardware offerings including SolidWorks (SW), PDM/PLM Solutions and Stratasys Printers. The Technical Support Engineer will provide comprehensive SOLIDWORKS PDM Standard and PDM Professional telephone/e-mail technical support and training to engineers from many companies in diverse fields, including consumer products, automotive, machine design, and medical equipment.

Responsibilities

  • Telephone, web and email support of SolidWorks PDM Standard and PDM Professional and related Data Mgmt products
  • Determining and setting priority levels on customer issues to ensure timely and effective responses
  • Visiting clients for escalating support on occasion in order to better support clients
  • Develop and write articles for company newsletter, generate additional technical content including videos, blog posts and white papers and determine and prepare documentation for technical skills for new SW releases
  • Obtain relevant certifications in Solidworks, SolidWorks PDM Standard and PDM Professional and related products
  • Use of NetSuite and the SW VRC 

Job Requirements

  • Technical / Engineering Degree or equivalent work experience
  • Strong oral communication skills as well as outstanding interpersonal skills.
  • Requires good familiarity with Windows, MCAD and/or solid modeling software.
  • Experience with any PDM software, including but not limited to SolidWorks PDM Standard or PDM Professional, is not required but desirable.
  • Work both independently and as part of a team is essential.
  • Communicate directly with customers.
  • Ability to manage multiple tasks and long-term projects.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.