SOLIDWORKS Technical Support Engineer- Richmond, VA

Richmond, VA

Job Overview

TriMech is a leading provider of engineering software & hardware offerings including SOLIDWORKS (SW), PDM/PLM Solutions and Stratasys Printers. The Client Success Engineer will provide comprehensive services to engineering, manufacturing, and product design clients to ensure they are successfully leveraging products purchased from TriMech.


  • Assist clients in applying and troubleshooting SOLIDWORKS tools in their design/development, analysis, and manufacturing tasks
  • Ensure customers are successfully engaged and utilizing SOLIDWORKS and related products through telephone, web, email, and onsite communication
  • Exercise of problem-solving skills and processes to assist our clients
  • Determining and setting priority levels on customer issues to ensure timely and effective responses
  • Obtaining relevant certifications in SolidWorks, and related products
  • Developing and writing articles for company newsletter, generating additional technical content including videos, blog posts and white papers, and determining or preparing documentation for technical skills for new SolidWorks releases
  • Extensive use of Oracle NetSuite and the SolidWorks VRC
  • Limited travel only required for visiting clients on occasion to provide additional or escalated on-site support

Job Requirements

  • Bachelors Degree in Engineering or equivalent work experience
  • Strong verbal and written communication skills as well as outstanding interpersonal and judgment skills
  • Forward-thinking troubleshooting skills and problem-solving abilities
  • Familiarity with various drafting standards and engineering practices
  • Understanding of vast manufacturing terminology and processes
  • Requires understanding of Microsoft Windows, PC hardware, and computer networking, as well as MCAD and/or solid modeling software
  • Work both independently and as part of a team is essential
  • Communicate directly with customers
  • Ability to manage multiple tasks and long-term projects

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.