3D Printer Phone Support Engineer - Richmond, VA

Richmond, VA

Job Overview

TriMech Solutions, an East Coast engineering company that provides engineering teams with a range of 3D design and 3D printing solutions, is currently seeking an experienced Field Support Engineer – Phone role to support our client’s technical issues. Our client’s support needs involve general technical phone support of Stratasys 3D Printers, on-site repair visits/installations on an as needed basis and coordinating repair solutions between Stratasys and the client. The Field Service Engineer - Phone support role will support multiple 3D printer technologies that range from fused deposition modeling to Polyjet technologies and be the first line of troubleshooting our customer issues.

Responsibilities

  • Provide comprehensive technical support and explicit instructions for Stratasys 3D Printers and Stratasys’ branded products.  Perform and support clients with issues related to:
    • Phone technical support/troubleshooting for 3D Printers
    • Ability to properly run and maintain 3D Printers
    • Annual Preventative Maintenance Visits as needed
    • Installation of new 3D Printers as needed
  • Provide guidance and problem solving for 3D Printer related issues for TriMech’s clients
  • Liaise with clients and in-house staff and partners regarding technical information as related to Stratasys and related products 

Job Requirements

  • High School Diploma or equivalent
  • Excellent customer relations ability required
  • Ability to get into high security facilities

 Must have electro-mechanical repair and troubleshooting experience

  • Must have strong verbal, written and listening communication skills
  •  Must have the ability to work in a busy environment and be adaptable to an ever-changing daily/weekly schedule of tasks.
  • Ability to travel as much as 1-2 days/week including an overnight stay on occasion
  •  Must be a self-starter that needs little management oversight to accomplish assigned tasks.